Metalbird France Help Center logo
Metalbird France Help Center logo

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What is your return policy?

If you are not satisfied with your purchase, please contact us at [email protected] within 10 days of the date of purchase to arrange a refund or exchange. The item must then be returned to us within 21 days of the date of purchase. Return shipping f

When will I get my refund?

Once your return has been received and processed, you will be notified via email of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or o

How do I start a return?

Our return policy allows returns for unused products purchased in the last 7 days. If you are not satisfied with your purchase please contact us to arrange a refund or exchange. Items must be sent back to us within 14 days from the date of purchase.

I'm having trouble logging in

Please make sure you’ve created your account first using your chosen email address and password, to log in to our website. You should have received an email from us to confirm the account. If you have created the account but have not received a confi

How do I cancel my order?

If you're attempting to change or cancel an order, please visit our Order Management portal as soon as possible and request a cancellation in the subject line. Our order processing system is designed to be fast, efficient, and secure. However, it's i

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. We are available on our l